Privacy Policy
SpotStreamFirst - Your Privacy Matters
Last Updated: March 15, 2025
Introduction and Scope
SpotStreamFirst ("we," "our," or "us") operates spotstreamfirst.com and provides project budget management services to individuals and businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
This policy applies to all information collected through our website, mobile applications, email communications, and related services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you register for an account, express interest in our services, participate in activities on our website, or contact us directly. This information may include:
- Full name and professional title
- Email address and phone number
- Business address and company information
- Payment information and billing details
- Project details and budget information
- Communication preferences
- Profile information and preferences
Technical and Usage Information
We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information.
| Data Category | Examples | Collection Method | Purpose |
|---|---|---|---|
| Account Data | Name, email, password | Direct input | Service provision |
| Financial Data | Budget information, payment details | Form submissions | Transaction processing |
| Technical Data | IP address, browser type | Automatic collection | Service optimization |
| Usage Data | Page views, click patterns | Analytics tools | User experience improvement |
How We Use Your Information
We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
- Service Provision: To provide, operate, and maintain our project budget management services, including account creation, data processing, and customer support.
- Communication: To communicate with you about your account, services, updates, security alerts, and administrative messages.
- Business Operations: To process transactions, manage accounts, and fulfill contractual obligations.
- Service Improvement: To understand and analyze how you use our website and services, and to improve, personalize, and expand our offerings.
- Marketing and Promotions: With your consent, to send you marketing communications about products, services, and promotions that may interest you.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Information Sharing and Disclosure
We may share your personal information in the situations described below. When we share personal information, we implement appropriate safeguards to protect the information.
Third-Party Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These parties include payment processors, data analytics providers, IT services, customer service providers, and marketing partners.
Security Commitment
All third-party service providers are bound by strict confidentiality agreements and are required to implement appropriate technical and organizational measures to protect your personal information. We regularly audit and review these partnerships to ensure continued compliance with our security standards.
Legal Requirements
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
Your Privacy Rights
Under Vietnamese data protection law and international privacy standards, you have certain rights regarding your personal information. These rights may include:
Right to Access
You have the right to request copies of your personal data. We may charge you a small fee for this service to cover administrative costs.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure
You have the right to request that we erase your personal data, under certain conditions and subject to legal retention requirements.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Data Portability
You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Right to Object
You have the right to object to our processing of your personal data, under certain conditions, particularly for marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request. We will respond to your request within 30 days, as required by Vietnamese law.
Data Security and Protection
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include encryption, access controls, secure data transmission, regular security assessments, and employee training on data protection.
Our Security Measures Include:
- SSL/TLS encryption for data transmission
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Employee background checks and security training
- Secure data centers with physical access controls
- Regular backup and disaster recovery procedures
- Incident response and breach notification procedures
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot guarantee the absolute security of any information transmitted to or from our services.
Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
| Data Type | Retention Period | Reason for Retention |
|---|---|---|
| Account Information | Duration of account + 3 years | Service provision and legal compliance |
| Transaction Records | 7 years after transaction | Financial record keeping requirements |
| Marketing Communications | Until withdrawal of consent | Marketing purposes |
| Website Analytics | 26 months | Service improvement |
International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of Vietnam where the data protection laws may differ from those of Vietnam. We ensure that any international transfer of personal data is subject to appropriate safeguards, such as standard contractual clauses or adequacy decisions.
If you are located outside Vietnam and choose to provide information to us, please note that we transfer the data, including personal data, to Vietnam and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to access or store information. Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Enable enhanced functionality and personalization
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
You can control cookies through your browser settings. However, if you disable cookies, some features of our website may not function properly.
Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date.
Important: We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this privacy policy constitutes acceptance of those changes.
Contact Information
Contact Us About Privacy
If you have questions or comments about this privacy policy or our privacy practices, please contact us:
SpotStreamFirst Privacy Team
Address: 775 Thái Sanh Hạnh, Phường 9, Thành phố Mỹ Tho, Tiền Giang, Vietnam
Phone: +842083863285
Email: info@spotstreamfirst.com
Privacy Officer Email: privacy@spotstreamfirst.com
We are committed to resolving any privacy concerns you may have. If you believe we have not addressed your concern adequately, you have the right to lodge a complaint with the relevant Vietnamese data protection authority.
Thank you for trusting SpotStreamFirst with your personal information.